Terms of Service – Mindaras Psychology
Effective Date: 01/06/2025
Welcome to Mindaras. By accessing or using our services, website, or engaging in therapy sessions, you agree to be bound by the following Terms of Service. Please read them carefully.
1. Services
Mindaras Psychology provides psychological assessment, therapy, and support services for children, adolescents, and adults. Services may be delivered in-person, online, or via phone, depending on client needs and clinician availability.
2. Eligibility
To receive services, clients must:
Provide accurate and complete personal information.
Consent to treatment (or have parental/guardian consent if under 18).
Agree to comply with all practice policies.
3. Fees and Payments
Fees are clearly outlined prior to treatment. Payment is due at the time of the session unless otherwise arranged.
Mindaras accepts payment via EFTPOS, credit card, or Stripe for online payments.
Clients may be eligible to use NDIS (self- or plan-managed) or a Mental Health Care Plan (MHCP) with a referral from their GP.
Late cancellations (less than 48 hours’ notice) or missed appointments may incur a full session fee.
4. Confidentiality
All information shared during sessions is kept strictly confidential, in line with legal and ethical standards. Information may only be disclosed when:
Required by law (e.g. risk of harm to self or others, child protection concerns)
Written consent is provided by the client (or legal guardian)
Required for coordination of care with other healthcare providers (with permission)
5. Privacy Policy
Mindaras Psychology is committed to protecting your privacy. Personal information is collected and stored securely in compliance with the Australian Privacy Principles and relevant laws. For more information, see our Privacy Policy.
6. Communication
Email and SMS are used for appointment reminders and general communication. These are not secure for sensitive or urgent clinical matters.
For emergencies, clients should contact 000 or their local mental health crisis service.
7. Online Services
Online therapy sessions are conducted using secure, encrypted platforms.
Clients are responsible for ensuring a private and quiet environment during online sessions.
Technical issues may affect service delivery, and Mindaras is not liable for disruptions outside its control.
8. Cancellation and Rescheduling
Please provide at least 48 hours’ notice to cancel or reschedule your appointment.
Cancellations with less than 48 hours’ notice, or missed appointments, may be charged the full session fee unless in the case of emergencies.
9. Limitation of Liability
Mindaras Psychology and its clinicians provide services to the best of their professional ability. However, outcomes are not guaranteed, and clients remain responsible for their decisions and actions. Mindaras is not liable for any indirect or consequential damages arising from the use of its services.
10. Changes to Terms
Mindaras Psychology reserves the right to update these Terms of Service at any time. The latest version will always be available on our website.
11. Contact Us
For questions or concerns about these terms, please contact:
Mindaras Psychology
www.mindaras.com
📞 0494 149 408
✉️ hello@mindaras.com